Welcome to our BAMC employee page. This page is for employees to view the latest internal communication publications, explanations on internal initiatives such as Service Care, and related links for select employee documents.

Service Care

Bay Area Medical Center employees agree to uphold seven key standards throughout their daily activities. These standards guide our customer service culture.

Seven Standards of Service Care

1. Make Positive First Impressions Our First Priority. Initiate the
   interaction with patients, guests and co-workers. help others feel welcome and important. Be genuine and sincere with others. Remember to smile.
2. Treat Others as Guests. Treat every visitor and employee as a respected and important guest. Make your first contact with others positive. Encourage and affirm patients, guests and co-workers.
3. Develop Service Recovery. Turn negative situations into positive
   experiences. Acknowledge, Apologize, and Amend. Take ownership and personal responsibility. Demonstrate integrity.
4. Communicate Effectively. Develop excellent listening skills and give others your undivided attention. Clarify communication by summarizing information given. Always provide timely feedback.
5. Serve Others with a Team Centered Approach. Support all members of your team. Develop team involvement throughout the department and BAMC. Encourage a better understanding of the needs of other departments.
6. Project a Positive Attitude. Work at becoming a positive person with those around you. Be an example to those around you; walk the talk. Encourage ideas and feedback from patients, guests and co-workers.
7. Make Excellence the Goal in Everything We Do. Challenge yourself and each member of the team to achieve your best. Set goals to accomplish success. Commit to being 1% better tomorrow than you were today.

Employee Links

• Be a HERO (Hospital Employees Reaching Out). Download HERO Brochure and HERO Form.
• Service Care nomination form (This is a link to a Microsoft Word document.)
• Staff Rhythms (pdf document)
• Internal Employment Positions
• Informed Caring Home Page