For Immediate Release

For more information contact:                                               

Rachel M Adams
BAMC Marketing Specialist
715-735-4200, ext. 3117

Dana Fameree, Physical Therapy Assistant in the Physical Therapy Department has been named Employee of the Month for October 2007.

October Employee of the Month

(Marinette, Wis.) – Dana Fameree, Physical Therapy Assistant in the Physical Therapy Department has been named Employee of the Month for October 2007. 

Dana graduated from Pulaski High School and received her Associate Degree from the Physical Therapy Assistant program at NWTC. She began working for Bay Area Medical Center in 1995.

As a PT Assistant at the Mobility Center Dana works with patients doing aquatic physical therapy in our warm water pool. She also maintains the pool. Dana said “the most rewarding part of my job is seeing the patients get better and hopefully having a little fun while they are doing it. Most people really enjoy the aquatic therapy and look forward to coming, so that makes my job more enjoyable.”

Ann Kresl, Director of Physical Therapy indicated that Dana “strives to provide the best care and customer service to her patients. She is an outstanding employee who is very committed to our organization.”

When asked to comment about being employed at Bay Area Medical Center, Dana responded “I really enjoy working at BAMC because of the staff I get to work with and learn from. I commute about an hour one way to work because I know I won’t be able to find another job that I like as much.”

Congratulations, Dana, on being named BAMC’s Employee of the Month for October.

October Service Care Stars

Standard 1 - Make Positive First Impressions our First Priority

˜Troy Lalonde, MRI Lead Technician, MRI Department. Troy presents a positive first impression by making the patient feel as comfortable as possible. He especially takes time with those who may feel uneasy with an MRI. The individualized care that Troy provides exceeds the expectations of the customer.

Standard 2 - Treat Others as Guests

˜Bonnie Krueger, File Clerk, Health Information Management. Bonnie treats others as guests by welcoming visitors to the H.I.M. department. She is helpful to others and has a great sense of humor. One of Bonnie’s strengths is her ability to keep confidentiality a priority.

Standard 3 - Develop Service Recovery

˜ Gail Behrendt.  Coding and Patient Account Specialist, Physician Billing. Recently Physician Billing has had a lot of system issues with billing computer programs. Gail has spent a lot of time to help resolve the issues and to communicate with others in the department. She has really done a great job with developing service recovery.

Standard 4 - Communicate Effectively

Cheryl Conant, Receptionist, Physical Therapy. Cheryl excels in the area of communicate effectively.  She is part of a reception team that has four staff members.  Two cover the morning and two cover the afternoon shift.  Cheryl makes sure to up date her co-workers before leaving and writes notes to make sure issues are communicated with her co-workers. This helps to provide seamless care for our patients.

Standard 5 - Serve Others From a Team-Centered Approach

Tina Gullicksen, Operating Room Technician, Urology Clinic. Tina does a great job of helping everyone out in a busy clinic. She goes the extra mile to make sure everything runs smoothly for physicians. Tina helps out by answering phones and directing patients. She also takes the initiative to correct problems herself. Tina’s teamwork is invaluable.

Standard 6 - Project a Positive Attitude

Lisa Garrison, Pharmacy Technician, Pharmacy. Lisa demonstrates a positive attitude and is continually helpful in fulfilling the requests of others. She has an optimistic approach to her work along with the willingness to help anyone who needs her. Lisa does a great job in the Pharmacy.

Standard 7 - Make Excellence the Goal

Linda Bayerl, Dietary Aide, Dietary Services. Linda has high standards for the work she completes and is successful in achieving her goal of excellence. She is attentive to her customers’ needs and truly wants them to have a pleasant dining experience. She has been the recipient of multiple service care awards and is deserving of every one of them.

These employees are also recognized on BAMC’s website at www.bamc.org/servicecare/10-07.html.