Service Care is a program consisting of seven standards for performance and customer service. Each employee strives to follow these standards on a daily basis. Below, we recognize those who excel in Service Care.

The Employee of the Month is chosen as someone who exemplifies all seven standards, and the Service Care Stars are employees chosen each month that excel in the standard they represent.

Donna Marbes, Clinical Supervisor of Surgical Services, has been named Employee of the Month for June 2003.

Donna began her employment at Bay Area Medical Center as an LPN in 1978. She continued her education and received her RN degree from Bay de Noc Community college in 1985. She has worked in various departments during her tenure at BAMC, including Med-Surg and the OR. Donna is described as consistently striving for win-win solutions while keeping the patient's best interest at heart.

Donna is committed to improving patient experiences through teamwork and education. She strives to be upbeat and positive, and treats her co-workers with respect and courtesy.

When asked to comment about being a BAMC employee, Donna replied "I feel truly fortunate to work with such wonderful, kind, caring people. I am extremely proud to be a team member at BAMC." Congratulations, Donna, on being BAMC's Employee of the Month.

WHO HAS BEEN RECOGNIZED IN THE PAST?

To view past recipients of the Employee of the Month and Service Care Star awards, select from the following menu: