Service Care is a program consisting of seven standards for performance and customer service. Each employee strives to follow these standards on a daily basis. Below, we recognize those who excel in Service Care. The Employee of the Month is chosen as someone who exemplifies all seven standards, and the Service Care Stars are employees chosen each month that excel in the standard they represent.

Andy Sebero, PACS Application Specialist in the Diagnostic Imaging Department, has been named Bay Area Medical Center’s Employee of the Month for March 2009. Andy graduated from Marinette High School and received his Radiology Certificate from Bellin School of Radiologic Technology. Andy began working for Bay Area Medical Center in 2005 as a Radiology Technologist in the Diagnostic Imaging Department. In 2007, after receiving training for PACS (Picture, Archival and Communication Systems) he assumed his current role of PACS Application Specialist.

The PACS system stores and displays digital images from Radiology modalities, including Ultrasound, CT Scan, Nuclear Medicine, MRI, Mammography and X-ray. As a PACS Application Specialist, Andy manages the day to day operations of the system and provides support to Radiologists, the Diagnostic Imaging staff and other PACS users.

Tim Leemon, Director of Diagnostic Imaging, said “Andy is dedicated, extremely focused and responds to the needs of his co-workers in an upbeat and professional manner at all times. He has been invaluable in both the transition to the PACS from film and the digital mammography project. Andy is an outstanding employee and an excellent example of the high quality of employees found at Bay Area Medical Center.”

When asked what he likes best about working at Bay Area Medical Center, Andy responded, “I enjoy working with the advanced, cutting edge digital radiology equipment found at BAMC and since the PACS reaches all areas of BAMC I get the opportunity to work with many outstanding people. I am extremely proud to tell family, friends, and the surrounding community members that I work at BAMC because of the high standards which are held by the employees.”

Congratulations, Andy on being named BAMC’s Employee of the Month for March.

Standard 1 - Make Positive First Impressions our First Priority

Mary Genisot, Pharmacist, Retail Pharmacy. Mary makes positive first impressions her priority in the Retail Pharmacy. She is professional and interacts with everyone in a friendly, helpful manner. Those Mary serves appreciate her help and the smile on her face.

Standard 2 - Treat Others as Guests

Judy Brissette, Compliance and PI Risk Coordinator, Performance Improvement. Judy is sensitive to the needs of others and is always willing to help. She often works extra hours to get the project completed well and on time. Judy does this all with a positive attitude and is a help to all who need it.

Standard 3 - Develop Service Recovery

Michelle Fritz, Customer Service Representative, Patient Financial Services. Michelle takes every effort to help patients with billing questions and finds a solution quickly. In her position she handles upset patients on a regular basis; she handles each situation with empathy and understanding and makes the patients feel at ease.

Standard 4 - Communicate Effectively

Marana Cruz, Registered Health Information Technician, Health Information Management. Marana is an excellent trainer for new coders. She explains things clearly and concisely, demonstrates patience and respect, and does all with a cheerful attitude. She goes beyond her daily work to help her department succeed and is a good role model to others.

Standard 5 - Serve Others From a Team-Centered Approach

Gina Ihander, Phlebotomist, Laboratory Services. Gina is well respected in her department. She often assists others without being asked and encourages others to work more effectively. Gina goes above and beyond to help her team get the job done.

Standard 6 - Project a Positive Attitude

Shauna Cooley, RN, Two East Med/Surg. Shauna always has a positive outlook and it shows in the exceptional care she provides to patients and in her interactions with her peers. She is the first one to say good morning and always with a smile. Shauna is an excellent resource to new employees and her team.

WHO HAS BEEN RECOGNIZED IN THE PAST?

To view past recipients of the Employee of the Month and Service Care Star awards, select from the following menu:

Standard 7 - Make Excellence the Goal

Deb Madden, Perioperative Assistance, Out Patient Surgery. Deb is an extremely hard worker, takes pride in her work, and goes the extra mile to make sure things are done well. She does frequent checks of patients to make sure all patient/family needs are met. She wants every customer to have a good experience and works within her scope of practice to make this happen.